Refund policy

Order Cancellations Before Delivery

Orders may be canceled for a refund, less a 3.5% administration fee, if the cancellation request is received at least 48 hours before the scheduled delivery or pickup date.

Cancellation refunds are available only for regular-priced floral arrangements and products. Sale items, discounted products, promotional offers, and orders placed using a discount code are final sale and are not eligible for a refund.

Cancellations made less than 48 hours before the scheduled delivery or pickup date, including cancellations made on the day of delivery or pickup, are not eligible for a refund.

Returns After Delivery or Pickup

Due to the fresh and perishable nature of our flowers and floral arrangements, all delivered and picked-up orders are considered final sale.

We do not accept returns or provide refunds for buyer's remorse, change of mind, incorrect selections, or circumstances outside of Lily's Bloom Boutique's control after an order has been delivered or picked up.

Because fresh flowers are perishable products, they cannot be returned once delivered or picked up.

Damaged or Defective Flowers and Products

We want every order from Lily's Bloom Boutique to arrive fresh and in excellent condition. If your flowers or another product arrives damaged or defective, please contact us within 48 hours of delivery or pickup at lilybloomboutique@gmail.com.

Please include:

• Your order number

• Photos showing the damage or condition of the flowers/product

• A brief description of the issue

Please do not dispose of the damaged flowers or product until you have contacted us and received further instructions.

Once the issue has been reviewed and verified, we may provide a replacement of the same or a comparable product, or issue a refund when a replacement is not reasonably available.

Please note that minor variations in flower color, bloom size, arrangement shape, or the availability of specific flowers may occur due to the seasonal and natural nature of fresh flowers. These variations are not considered defects when the overall arrangement is consistent with the product ordered.

Refund Processing

If your refund has been approved but has not yet appeared in your account, please first check your bank account and then contact your credit card company or bank. Refund processing times may vary depending on your payment provider.

If you have completed these steps and still have not received your refund, please contact us at lilybloomboutique@gmail.com.

Lily's Bloom Boutique reserves the right to review each refund or replacement request individually based on the circumstances of the order.