Frequently Asked Questions
Q#1: For what reason can the delivery of my order be held up?
Reply: Delivery delays can occur due to high order volumes, traffic or weather conditions, sourcing challenges, and safety protocols. We apologize for any inconvenience caused by these delays and assure you that we are doing our best to get your order to you as soon as possible. If you have any concerns or questions about your delivery, please don't hesitate to contact our shop, and we will be more than happy to assist you.
Q#2: Where do you deliver?
Reply: We proudly offer our flower delivery services across Broward and Palm Beach County. Please visit our flower delivery service page for more details and to arrange a special delivery.
Q#3: Do you offer same day delivery? Is there a cut off time?
Reply: Absolutely! We offer same day flower delivery for your convenience. To avail of this service, please ensure your order is placed by 03:00 pm EST, and we'll make sure your delivery reaches you promptly on the same day. Please visit our same-day delivery page for more details.
Q#4: What is the cancellation window for my order after it has been placed?
Reply: Our standard cancellation policy allows for cancellations with 48 hours' prior notice before your scheduled delivery or pickup date. If you wish to cancel your order, please don't hesitate to contact our shop, and we will be more than happy to assist you with the process.
Q#5: Can I remove/add any items to my order, whether for delivery or pickup?
Reply: Once an order has been submitted, we cannot make any modifications to it. If you need to add or remove items, we kindly request you to place a new order separately. If you have any questions or need assistance with your order, please don't hesitate to contact our shop, and we'll be glad to help.
Q#6: If I placed an order online or by phone and it was canceled, what is the best way to find out what happened?
Reply: If your order was canceled, there can be various reasons for this. For accurate information, we recommend contacting us directly at (754)715-4307. Our shop will be more than happy to assist you and provide you with the specific details regarding the cancellation.
Q#7: What if I want a bouquet with custom modifications?
Reply: If you desire a bouquet with custom modifications, we are delighted to accommodate your preferences. Please reach out to our shop directly at (754)715-4307, and our talented team will gladly assist you in creating a personalized bouquet tailored to your specific needs and preferences. We look forward to crafting a unique arrangement that perfectly suits your vision!